Privacy Policy

Last updated: April 7, 2026.

RoboCat Australia (“RoboCat,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal data when you visit [robocat-australia.co], register for an account, play pokies or place bets, use our payment methods, or interact with our services.

By using RoboCat Australia, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Our Commitment to Your Privacy

RoboCat complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable standards aligned with the General Data Protection Regulation (GDPR) where relevant. We also operate in accordance with guidelines issued by the Australian Communications and Media Authority (ACMA).

Your data privacy rights and our responsibilities are governed by these frameworks to ensure your personal information is handled lawfully, fairly, and transparently.

2. What Information We Collect

We collect personal and non-personal information directly from you and automatically through your use of our services. The types of data we collect include:

2.1 Personal Information.

  • Full name and date of.
  • Residential and billing.
  • Contact details (email address, phone number).
  • Proof of identity (such as driver’s licence, passport, or utility bill).
  • Payment information (e.g, bank account, card details, or crypto wallet address).
  • Account username and encrypted.
  • Gaming preferences, responsible gambling settings, and communication.

2.2 Financial and Transactional Information.

  • Deposit and withdrawal.
  • Chosen payment methods (POLi, PayID, BPAY, Neosurf, Visa/Mastercard, or crypto).
  • Currency used (AUD).
  • Bonuses redeemed and wagering.

2.3 Technical and Device Information.

  • IP address and geolocation data (to confirm you are accessing from Australia).
  • Browser and operating system type.
  • Device model and screen.
  • Log files, cookies, and usage.

2.4 Behavioural Data.

  • Pages viewed, session duration, and clicked.
  • Pokie games, sports, or events you’ve punted on.
  • Responsible gambling limits set or.
  • Support and chat.

3. How We Use Your Information

We use the information we collect to provide you with a secure, transparent, and compliant gaming experience. Primary uses include:

  • Account management: Verifying identity, preventing duplicate accounts, and managing access.
  • Regulatory compliance: Meeting ACMA, KYC (“Know Your Customer”), and AML/CTF (Anti-Money Laundering and Counter‑Terrorism Financing) requirements.
  • Service delivery: Processing deposits, withdrawals, and gameplay outcomes.
  • Responsible gambling: Implementing voluntary limits, exclusions, and monitoring for signs of problem play.
  • Marketing and promotions: Sending offers (e.g, free spins, bonus boosts, or prize draws) if you’ve opted in.
  • Customer support: Responding to tickets, feedback, and queries via [[email protected]].
  • Security and fraud prevention: Detecting suspicious activity and protecting user accounts.
  • Analytics and optimisation: Improving usability, updating content, and tailoring experiences.

4. Lawful Bases for Processing

Under the Privacy Act and GDPR principles, we process your personal data based on:

  • Performance of a contract: To manage your account, facilitate payments, and deliver gaming services.
  • Legal obligations: To comply with Australian gambling, taxation, and AML/CTF laws.
  • Legitimate interests: To improve user experience and ensure platform integrity.
  • Consent: For marketing communications or non-essential data collection (cookies, optional bonuses).

You may withdraw consent at any time by contacting us or adjusting your privacy preferences via your account settings.

5. How We Share Your Information

We do not sell or rent your personal information. However, to operate efficiently, we may share data with certain third parties:

  • Payment processors: To handle deposits and withdrawals.
  • Identity verification partners: For KYC checks.
  • Regulatory authorities: When required by law.
  • Marketing partners: To deliver customised offers (only with your consent).
  • IT and hosting providers: For data storage and platform maintenance.
  • Fraud prevention agencies: For security monitoring.

All third parties are contractually bound to handle your information confidentially and securely.

6. International Data Transfers

While RoboCat hosts most data within Australia, some trusted service providers may operate overseas. In such cases, we ensure that these transfers comply with the Privacy Act 1988 and GDPR’s Chapter V standards, ensuring adequate safeguards such as contractual clauses or secure encryption protocols.

7. Data Retention and Deletion

We retain your information only as long as it is necessary to fulfil the purposes stated in this policy or to comply with legal requirements.

For example:

  • Account data: While your account remains active and for five years thereafter (per AML obligations).
  • Transactional data: Seven years for audit and taxation compliance.
  • Marketing data: Until you opt out or withdraw consent.

When personal information is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

RoboCat uses cookies, web beacons, and analytics tools to enhance the site experience. These technologies help us:

  • Remember your session between visits;.
  • Personalise your promotions and game recommendations;.
  • Track site performance and prevent fraud.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to log in or play certain pokies.

9. Security of Your Information

We employ technical and organisational measures to safeguard your data:

  • SSL/TLS encryption for data transmission;.
  • Two-factor authentication for account access;.
  • Encrypted payment systems and crypto wallets;.
  • Routine penetration testing and infrastructure audits;.
  • Restricted staff access based on role and necessity.

Despite our best efforts, no system is entirely immune to risk. We encourage punters to choose strong passwords and never share login details.

10. Your Rights

Under Australian and GDPR-aligned laws, you have the following rights:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate or outdated details.
  • Erasure: Request deletion where data is no longer needed (subject to legal retention).
  • Restriction: Limit processing in specific circumstances.
  • Portability: Obtain a machine-readable copy of your data.
  • Objection: Withdraw consent to marketing or profiling.

Requests can be made by emailing [[email protected]]. We will respond within 30 days, pending verification of identity.

11. Marketing Communications

If you’ve signed up to receive emails or SMS updates, we’ll keep you informed about RoboCat promotions — such as free spins, welcome bonuses, or no-deposit offers. You can opt out any time via:

Even if you opt out of marketing, we may still send essential service communications relating to your account, transactions, or compliance matters.

12. Responsible Gambling and Data Use

RoboCat is dedicated to responsible gambling. We use certain data to identify and support players who may be punting beyond their means. This includes monitoring betting patterns, deposit limits, and self-exclusion requests.

If you ever feel your gambling is getting out of control, help is available 24/7 from:

Gambling Help Online.

Website: gamblinghelponline.org.au.

Helpline: 1800 858 858

You can also set deposit limits, timeouts, or self‑exclusion through your RoboCat account dashboard.

13. Payments and Financial Data Policy

When depositing or withdrawing funds through AUD methods such as POLi, PayID, BPAY, Neosurf, Visa/Mastercard, or cryptocurrency, your financial details are processed using industry-standard security systems. RoboCat never stores card details in plain text.

Payment data is collected to:

  • Verify ownership and process transactions securely;.
  • Meet anti-fraud and AML legislation;.
  • Apply local bonus eligibility rules or wagering requirements.

All AUD payments are processed in compliance with Australian banking regulations and AML/CTF guidelines.

14. Children and Age Restrictions

RoboCat services are restricted to users aged 18 years or over. We verify your age during account registration using approved documentation. Anyone found breaching this rule will have their account terminated, and any winnings voided.

We do not knowingly collect or store personal data from minors. If you believe a child has accessed our services, contact [[email protected]] immediately.

15. Automated Decision-Making and Profiling

RoboCat uses automated systems to enhance player experience and maintain regulatory compliance. Examples include:

  • Fraud detection based on risky behaviour patterns;.
  • Bonus eligibility scoring;.
  • Responsible gambling alerts for extended play times.

These automated tools are reviewed regularly to ensure fairness and accuracy. You may request human review of any automated decision affecting your rights.

16. Links to Third-Party Sites

Our platform may contain links to partner sites, affiliate programs, or payment providers. While we partner only with trusted brands, we are not responsible for their privacy policies or security practices. You should review each site’s separate policy before submitting personal data.

17. Data Breach Notification

In the unlikely event of a data breach likely to result in harm, RoboCat will:

  • Notify the Office of the Australian Information Commissioner (OAIC) within the required timeframe; and.
  • Inform affected users directly with details of remedial steps and protective measures.

We treat all breaches with utmost urgency and transparency.

18. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or platform features. The updated version will be posted on this page with the new effective date.

Continued use of RoboCat after any updates constitutes acceptance of the updated terms.

19. How to Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please reach out to:

RoboCat Privacy Officer.

Email: [[email protected]].

Subject line: “Privacy Request”

Operating Hours: 9 AM – 9 PM AEST (Mon–Sat).

If you are dissatisfied with our response, you may escalate the matter to:

Office of the Australian Information Commissioner (OAIC).

Website: oaic.gov.au.

Phone: 1300 363 992

20. Summary of Key Points for Punters

  • Your data is processed securely in line with Australian law.
  • You decide your promotional and communication preferences.
  • Personal and financial information is encrypted and stored responsibly.
  • RoboCat supports responsible gambling with built‑in tools and local helpline access.
  • You can view, edit, or delete your data at any time.

RoboCat Australia is committed to safeguarding your personal information while providing a ripper, responsible, and enjoyable pokies and betting experience for every punter.

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